Who We Are
For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.
About the Position
Glatfelter Insurance Group is seeking a Vice President, Claim Operations to provide the oversight, direction, and supervision of assigned Claim Operations personnel, as well as accountability for strategic planning, budgeting, compliance, interdepartmental relations and other organizational functions.
This position is required to be onsite at our Leader Heights, York, PA office.
Key Responsibilities
- Upholding and promoting the highest standards of customer satisfaction and service to insureds, agents, regional directors and other interested parties while fulfilling obligations to protect the insured’s interests and the company’s assets.
- Proactive Supervision of assigned staff to ensure compliance with applicable state requirements, departmental standards and corporate policies and procedures.
- Promulgating GCM standards of communication in compliance with regulatory requirements and departmental standards. This includes verbal communications, correspondence, etc.
- Developing and enforcing standards for operational processes and procedures including, but not limited to, claim registration, mail processing, systems and infrastructure development, facilitation of audit and compliance activity, and all other claims operational and support functions.
- Oversight and development of quality assurance and compliance processes.
- Assisting the Head of Claims with strategic planning, budgeting, and process development processes.
- All specialized tasks and duties necessary to ensure the prompt and efficient processing of assignments within designated staffs’ span of control and area of specialization.
- Representing GIG through continuous countrywide contact with insureds, carriers, agents. Occasional travel may be required.
- Oversight and ongoing development of vendor and technical educational resources.
- Oversight, development, implementation of ongoing staff training, development, engagement, teambuilding and work process enhancement initiatives.
- Supporting assigned leadership staff in addressing performance, disciplinary, or other personnel related concerns with assigned staff with the assistance of senior management and the human resources department. Includes the delivery of performance feedback and coaching as needed.
What We’re Looking For
- Secondary School Diploma or equivalent. College Degree and/or Associate in Claims or other industry designation preferred.
- Fifteen (15) or more years of experience in insurance claims. Prior supervisory experience in Claim Operations is preferred.
Technical Qualifications:
- Effective verbal and written communication skills.
- Efficient time management skills.
- Strong interpersonal and leadership skills.
- Developed knowledge and understanding of insurance policy forms, coverages, and procedures.
- Must be familiar with PC operations and have or obtain a working knowledge of related departmental systems and software.
Upon Employment the Associate is required to:
- Develop a working knowledge and understanding of Glatfelter Claims Management processes and procedures as well as GIG culture, products and services within an appropriate period of time.
- Complete required training as assigned to develop knowledge, technical understanding and skills.
Why Choose Glatfelter?
Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.
We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
Equal Opportunity Employer
It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.
Job Grade: 13