Job Description

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Independently investigates, determines liability and/or compensability and adjusts commercial auto no fault and injury liability claims with substantial damages and/or exposures; manages regular diary of claims, within limits of assigned authority.  Accountable for claim data quality, accuracy of loss and expense reserves, proper handling of coverage questions, prompt and equitable settlement on assigned claims to produce the most satisfactory result in accordance with claim policy, practice and procedure.

What We’re Looking For

• High School Diploma with four (4) years of experience handling liability insurance claims, or appropriate transferable concurrent experience in a related field.  Industry designation(s) and field experience a plus.  Appropriate college degree is an advantage.
• Must have or obtain appropriate licenses within an aggressive period of time.  Maintains licenses by fulfilling state continuing education requirements.
• Must be technically sound in claims, including a working knowledge of the legal process.
• Ability to read and interpret insurance policies and make appropriate decisions grounded on those interpretations.
• Well-developed and practiced negotiation skills.
• Ability to communicate effectively, both orally and in writing.
• Must be imaginative, innovative, self-motivated and able to make sound, rational decisions.
• Able to cope with constant interruptions while maintaining a high level of composure and concentration in difficult and complex situations.
• Uses analytical ability and independent judgment within guidelines established by management.
• Objective in identifying loss exposures and translating them to fair, equitable settlements.
• Ability to compose letters and reports explaining complex issues.
• Takes the initiative to continue professional development. Should have attained or be working on AIC designation.
• Demonstrates leadership in team process and contributes to improvements and the overall success of the assigned team to achieve unit, department and company goals.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

Qualifications