Job Description

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family. 

About the Position

Glatfelter Insurance Group is seeking a Software Systems Administrator who will, under general supervision, ensure the control, integrity and accessibility of enterprise application server environment(s). The administrator will also: 

• Recommend change management procedures regarding the installation and testing of all upgrades and enhancements.  
• Be responsible for the proper initial installation as well as subsequent installations of updates / patches.  
• Perform proactive, regular checks of system components for errors and apply necessary corrective action.  
• Troubleshoot problems and take corrective action on a timely, effective basis.  
• Develop new hardware recommendations based on application needs and anticipated growth. 

This position is required to be onsite at our Leader Heights, York, PA office. It will require after hours work on a rotating schedule and some weekend work. 

Key Responsibilities

• Defines and recommends procedures for monitoring and evaluates, diagnoses and establishes work plan to resolve system issues.
• Assist in troubleshooting application run-time issues.
• Assist in capacity planning and hardware sizing.
• Participates, under supervision, in broad information systems assignments requiring originality and ingenuity. 
• Maintains a high level of confidentiality and a professional demeanor and approach in the performance of duties. 
• Work with I.T., company associates, as well as external business partners to analyze and determine the nature of solutions needed to achieve desired results.
• Prepare and document application specifications, diagrams and flowcharts as necessary.
• Maintains a secure systems environment.
• Communicates regularly with the immediate supervisor concerning:
  1. System status, issues, or problems.
  2. Status of personal goals.
  3. Issues regarding technology and impacts to GIG.
• Takes advantage of opportunities for professional growth and continued education. 
• Performs other duties as assigned. 

What We’re Looking For 

• Bachelor’s degree or equivalent work experience in the field of information systems, computer science or other related field.
• Minimum of 3 years of I.T. work experience including systems administration in multi-platform environments.
• Experience with implementing and administering the ServiceNow platform. 
• Demonstrated experience with web application server technologies and administration. .NET and Java backend knowledge preferred.
• Experience working both independently and in a team-oriented, collaborative environment.
• Must possess basic Microsoft® Windows scripting skills and working knowledge of network protocols (HTTP, TCP/IP, etc.).
• Understanding of network concepts as well as knowledge of Microsoft® Windows, and/or Linux development environments.
• Microsoft SQL Management knowledge with the ability to create and modify scripts. 
• Must be detailed oriented, self-motivated, willing and able to meet strict deadlines.
• Ability to handle multiple priorities and solve problems in a fast-paced corporate environment.
• Preference for analyzing difficult problems and finding solutions.
• Must be able to learn, understand, and apply new technologies.
• Must be able to communicate with a wide variety of people (both internal and external) in an effective manner using reading, writing, speaking, and listening skills.
• Desire to maintain and expand technical and professional knowledge.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress. 

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 9

Qualifications