Who We Are
For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.
About the Position
Glatfelter Insurance Group is seeking a Strategic Operations Business Partner / Project Manager for our GIG Operations. This is a pivotal role in driving cross-functional alignment and execution of high-impact projects. The position will partner with Distribution, Underwriting, Claims, Compliance, and other key teams to ensure strategic initiatives are delivered on time, within scope, and with measurable impact.
This position will be located at our Leader Heights, York, PA office.
Key Responsibilities
- Lead the planning, coordination, and execution of strategic projects across the organization.
- Facilitate collaboration among cross-functional teams to align goals, timelines, and deliverables.
- Develop roadmaps and performance metrics to track progress on strategic initiatives.
- Develop templates and processes to ensure consistency in management/oversight.
- Identify risks and dependencies, actively work to resolve barriers to execution.
- Support executive leadership with insights, reports, and recommendations.
- Champion continuous improvement and operational excellence.
- Communicate project status and strategic impact to stakeholders at various levels.
- Proficiency in project management tools and methodologies (Agile, Lean, etc.).
- Expertise in PowerPoint and Excel.
What We’re Looking For
- Bachelors Degree, MBA or equivalent preferred
- Minimum of 7 years in the Financial Services Industry, with at least 3 years leading projects and/or cross-functional groups.
- Strategic thinker with a desire for execution.
- Ability to collect, consolidate, analyze and present data.
- Excellent communication, facilitation, and stakeholder management skills.
- Ability and willingness to present to various levels of the organization.
- Collaborative, diplomatic, and influential project management approach.
- Business acumen to address ambiguity, drive clarity.
Why Choose Glatfelter?
Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.
We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
Equal Opportunity Employer
It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.
Job Grade: 12